Insurance Claims & Compliance

Digitally secure, audit-ready evidence for every policy, every claim, every inspection.

Typical pain points we remove

Your headache How it costs you How SmartAssessor Fixes It
Missing claim evidence Delays, rework, unhappy customers One secure hub for all uploads, with timeline tagging
Siloed communications Gaps in audit trails, regulator scrutiny Centralised file linked to each claim, with user log
Manual compliance prep Manual compliance prep Auto-export FCA/ISO-ready digital evidence bundles
Limited oversight Errors, inconsistencies, fraud risk Real-time dashboards show what’s missing or overdue

Built for every inspection discipline

Claims Handling

Upload loss adjuster notes, witness statements, damage photos, call transcripts and repairs invoices. Flag redactions or high-risk claims for review.

Policy Underwriting

Store risk assessments, application forms, client declarations and KYC documents. Track approvals and renewal cycles.

Regulatory & FCA Compliance

Map documents to CASS, DISP, and Consumer Duty rules. Provide auditors with direct digital access, filtered by process or timeframe.

Broker Network Oversight

Collect and review evidence from partners. Provide brokers with templated upload structures and live status dashboards.

Fraud Investigation

Tag suspicious documents or calls, isolate timelines, and enable secure investigator-only review portals.

Reinsurance & Audit Prep

Export fully timestamped, GDPR compliant digital portfolios for reinsurers, external auditors, or ISO assessors.

The regulatory reality facing insurers

From FCA oversight to policyholder expectations, the UK insurance sector is under growing pressure to prove due diligence and process integrity:
  • FCA Consumer Duty rules demand clear, documented proof that customers are treated fairly and consistently.
  • Claims processing audits require detailed tracking of correspondence, loss assessments, approvals and outcomes.
  • Remote loss adjusting and hybrid workforces mean physical files and siloed systems fall short.
  • Fraud prevention needs better traceability and faster investigation workflows.
  • Reinsurance and ISO 27001 certification require securely stored and accessible audit trails.
Whether you are managing property claims after a storm, underwriting new policies, or ensuring compliance with CASS and DISP rules, every step must be evidence-backed; and instantly retrievable.

Testimonials

National Insurance Group

Compliance Officer
“Our audit file preparation time dropped by 60%, and FCA reviewers praised the transparency.”

UK General Insurer

Claims Manager
“Remote adjusters now upload evidence from site—no more courier delays or file mismatches.”

Ready to streamline your claims and compliance?

See how SmartAssessor helps insurance teams cut delays, reduce risk, and improve transparency across every touchpoint.
Talk to a Compliance Specialist
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SmartAssessor: your digital audit file for insurance operations

SmartAssessor gives insurers a secure, structured way to document, track and review evidence across claims and compliance workflows:
  • Upload loss photos, adjuster reports, emails, call logs and signed forms
  • Tag each item to a specific claim, process, regulation or SLA
  • Track completeness and compliance in real-time dashboards
  • Enable remote audits or reinsurance reviews with restricted access views
  • Maintain GDPR compliant, ISO ready records; fully encrypted and time-stamped
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